Frequently asked questions

GP Patient Survey follow up surveys

From 2025 we have asked everyone taking part in the GP Patient Survey if they would be happy to be recontacted about other research within the next two years. This page provides some information on these follow up surveys.

For more information about how we got your contact details for the GP Patient Survey, please see the ‘How did we get your contact details?’ FAQ under ‘Confidentiality and data protection’.

Please note, Ipsos will safely hold onto your contact details so that you can be invited by NHS England (or an organisation acting on their behalf) to take part in follow-up research about your healthcare experiences. You will be able to decide whether you’d like to take part or not at the time you are invited.

Latest survey: Living with a heart problem or cardiovascular condition

What is the survey about?

This survey is for people living with a heart problem or other cardiovascular condition. It asks about your experiences and the care you have received from the NHS and other public services. Your answers will be used to help us improve these services and outcomes for people like you.

Who is running the survey?

NHS England is responsible for the survey. NHS England leads the National Health Service (NHS) in England. You can find out more on the NHS website.

NHS England is working with Ipsos, an independent research organisation, to deliver this survey. Ipsos strictly adheres to the Market Research Society's Code of Conduct. You can find out more on the Ipsos website.

When is the survey being sent out?

Invitations to take part in this follow up research are being sent out between March and April 2026 by text message and email. Text messages will be sent from ‘NHSSurvey’, and email reminders will be from UK-PA-GPPatientSurvey@ipsosresearch.com.

Do I have to take part?

Taking part in the survey is voluntary. However, if you do not want to take part, please email GPPatientSurvey@ipsos.com. In the email, please include your survey code and indicate that you wish to opt out.

Information about cardiovascular support

How can I access NHS care for my heart problem or cardiovascular condition?

If you're worried about a symptom and not sure what help you need, NHS 111 can tell you what to do next. Go to 111.nhs.uk or call 111. For an emergency please call 999.

You can also contact your GP practice or another healthcare professional. They should be able to help with any further assessments or care that they think is needed. They will also be able to signpost you to other sources of support.

How can I learn more about living with a heart problem or cardiovascular condition?

You can find more information about CVD on the NHS website (Cardiovascular disease - NHS), or the British Heart Foundation for information and support.

Confidentiality and data protection

For the full privacy notice in relation to the GP Patient Survey please visit the Confidentiality page on this website. This explains how and why we are using your personal data, along with your rights and how to contact us if you have any questions or concerns.

How can you contact Ipsos and NHS England about this survey and/or your personal data?

Contact Ipsos:

If you have any questions about this research or if you require further information about this privacy notice, our compliance with data protection laws or information we hold about you, please contact the research team. They can be contacted by:

Email: GPPatientSurvey@ipsos.com

Post:
The GPPS Team - Ipsos
3 Thomas More Square
London E1W 1YW

Contact NHS England:

Email: england.contactus@nhs.net

Telephone: 0300 311 22 33

Post:
NHS England
PO Box 16738
Redditch
B97 9PT