Frequently asked questions

Where can I find the survey number/password for completing the survey online?

The survey number and password for completing the survey online are printed on the first page of the questionnaire in the section marked with a computer symbol. They also appear in the middle of your letter.

Text messages are sent as reminders to take part in the survey, where mobile numbers are available. Each text message contains a unique link, which includes your log-in details. This will allow you to take part online without needing to enter your survey number or password.

I’ve lost my login details needed to fill in the survey online. Can I have these again?

If you have lost your login details please email with your request and we will email these back to you. This may take a few days as all survey numbers and passwords are held securely.

Or, you can wait until you receive the next reminder letter and questionnaire, which will be sent to everyone who hasn’t filled in the survey. Your survey number and password will be printed on the first page of the questionnaire.

Can I take a break part way through filling in the survey online?

Yes, when filling in the survey online your progress saves automatically. You can close the browser window containing the survey whenever you like - your progress will be saved. When you’re ready to continue filling in the survey, return to the survey login page via Simply log in with your details, and you’ll be returned to where you left off.

Please note that, though your responses save automatically, unless you press the ‘submit’ button at the end of the survey, your responses will not be submitted to us.