Frequently asked questions

What is a survey code?

Your survey code contains 12 characters and looks like this: XXXX-XXXX-XXXX. For example, 2BPH-8D7J-MKYB or 3BPH-8D7J-MKYB. Your survey code will allow you to log in to the online survey.

Your name and contact details will not be attached to the information collected in this survey. Instead, a personal survey code has been given to each person invited to take part in the survey.

When you enter your survey code into the online survey, please type 4 characters in each box.

If you have lost your survey code, please email GPPatientSurvey@ipsos.com with your request and we will email this back to you. This may take a few days as all survey codes are held securely.

Or you can wait until you receive the next reminder, which will be sent to everyone who hasn’t filled in the survey. Your survey code will be included in the invitation and reminder letters, text messages and emails.

Where can I find my survey code to take part online?

If you have recieved a letter, the survey code is printed in the box in the middle.

If you receive a text message or email it will contain a unique link which enables you to take part online without needing to enter your survey code.

Some text messages will include a link to an invitation e-letter which has your survey code at the top and explains how to take part in the survey. There is also a direct link included in the e-letter which will direct you to the survey.

I’ve lost my survey code which I need to fill in the survey online. Can I have this again?

If you have lost your survey code, please email GPPatientSurvey@ipsos.com with your request and we will email this back to you. This may take a few days as all survey codes are held securely.

Or you can wait until you receive the next reminder, which will be sent to everyone who hasn’t filled in the survey.

Can I take a break part way through filling in the survey online?

Yes, when filling in the survey online your progress saves automatically. You can close the browser window containing the survey whenever you like - your progress will be saved. When you’re ready to continue filling in the survey, return to the survey login page via www.gp-patient.co.uk/survey. Simply log in with your survey code, and you’ll be returned to where you left off.

Please note that, though your responses save automatically, unless you press the ‘submit’ button at the end of the survey, your responses will not be submitted to us.