Frequently asked questions

Please note the survey has now closed.

When were the results published?

2020 results were published on 9th July 2020. You can access the results here.

Can we compare results across years?

You can compare results across years from 2018 onwards using our analysis tool. In 2018 the questionnaire was significantly redeveloped to reflect changes in the delivery of general practice services as set out in the General Practice (GP) Forward View. In addition, for the first time the sample included 16-17 year olds to improve the inclusivity of the survey. These changes mean that the majority of questions are not comparable with results from previous publications, even where question wording remains similar.

For more information on these changes please refer to the 2019 technical report and questionnaire development report. Details of all changes to the design of the GP Patient Survey (from July 2016 onwards) relating to the methodology, questionnaire content and associated data treatment, as well as organisational structure are recorded in the change log.

Please note, this document was introduced for the July 2016 publication; changes prior to this date are not reflected in the content.

What changes have been made to the survey in 2020 and why?

Following an annual review for relevance and content, to ensure the questionnaire accurately reflects patient experience of access and care, no changes were made in 2020. In 2018 the questionnaire was fully redeveloped, which established a new baseline for measurement of patient experience. There was one minor change in 2019; after consultation with stakeholders, the long-term condition, 'A developmental disability, such as autism or ADHD' was replaced with a revised code, 'Autism or autism spectrum condition'. This aimed to make the data produced more actionable.

Where can I learn about the results of my practice/local area?

The latest results are published on this website: enter a practice name or postcode to find a practice and view the latest results.

Where can I find survey results from previous years?

The results of previous GP Patient Surveys can be found here.

Will practices get a copy of the results?

We do not send a copy of the results to every GP surgery. However, they will all be informed of the publication of the latest GP Patient Survey data and can access their own results via the website.

Where are the data about out-of-hours now available?

The questions on out-of-hours care were redeveloped in 2015 to reflect changes in the way these services are being delivered. The new questions reflect the fact that in most cases GP practices don’t deliver out-of-hours services, but rather they are run by local healthcare organisations. As such we no longer present these results on the individual practice pages or the practice comparison tool. The data for these questions can be found on the analysis tool or in the Excel reports.