Results from the 2020 survey

Kings Park Surgery

St Clements Avenue, Off Gubbins Lane, Harold Wood, RM3 0FE

Where patient experience is best

    • 90% of respondents find the receptionists at this GP practice helpful

      Local (CCG) average: 88%National average: 89%

    • 70% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 72%National average: 77%

    • 57% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 60%National average: 60%

Where patient experience could improve

    • 19% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 53%National average: 45%

    • 65% of respondents describe their overall experience of this GP practice as good

      Local (CCG) average: 80%National average: 82%

    • 71% of respondents say the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment

      Local (CCG) average: 83%National average: 87%

Comparisons to the local (CCG) or national average may not be statistically significant.
465

Surveys sent out

125

Surveys sent back

27%

Completion rate