Results from the 2019 survey

Kings Park Surgery

St Clements Avenue, Off Gubbins Lane, Harold Wood, RM3 0FE

Where patient experience is best

    • 89% of respondents were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment

      Local (CCG) average: 91%National average: 93%

    • 80% of respondents say the healthcare professional they saw or spoke to was good at giving them enough time during their last general practice appointment

      Local (CCG) average: 83%National average: 87%

    • 79% of respondents say the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment

      Local (CCG) average: 82%National average: 87%

Where patient experience could improve

    • 17% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 54%National average: 48%

    • 39% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 71%National average: 78%

    • 38% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 60%National average: 65%

Comparisons to the local (CCG) or national average may not be statistically significant.
467

Surveys sent out

117

Surveys sent back

25%

Completion rate