Results from the 2019 survey

Lockside Medical Centre

85 Huddersfield Road, Stalybridge, SK15 2PT

Where patient experience is best

    • 88% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 64%National average: 68%

    • 61% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 43%National average: 48%

    • 98% of respondents say the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment

      Local (CCG) average: 88%National average: 87%

Where patient experience could improve

    • 72% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 77%National average: 78%

Comparisons to the local (CCG) or national average may not be statistically significant.
325

Surveys sent out

99

Surveys sent back

30%

Completion rate