Results from the 2020 survey

Lockside Medical Centre

85 Huddersfield Road, Stalybridge, SK15 2PT

Where patient experience is best

    • 92% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 56%National average: 65%

    • 81% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 57%National average: 65%

    • 64% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 40%National average: 45%

Where patient experience could improve

    • 93% of respondents felt their needs were met during their last general practice appointment

      Local (CCG) average: 94%National average: 94%

Comparisons to the local (CCG) or national average may not be statistically significant.
383

Surveys sent out

118

Surveys sent back

31%

Completion rate