Results from the 2018 survey

Springfield House

Springfield House, 275 Huddersfield Road, Oldham, OL4 2RJ

Where patient experience is best

    • 88% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 79%National average: 79%

    • 77% of respondents were satisfied with the type of appointment they were offered

      Local (CCG) average: 72%National average: 74%

    • 84% of respondents describe their overall experience of this GP practice as good

      Local (CCG) average: 82%National average: 84%

Where patient experience could improve

    • 56% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 64%National average: 62%

    • 60% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 67%National average: 66%

    • 89% of respondents took the appointment they were offered

      Local (CCG) average: 94%National average: 94%

Comparisons to the local (CCG) or national average may not be statistically significant.
312

Surveys sent out

91

Surveys sent back

29%

Completion rate