Results from the 2019 survey

Springfield House

275 Huddersfield Road, Oldham, OL4 2RJ

Where patient experience is best

    • 74% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 61%National average: 62%

    • 82% of respondents were satisfied with the type of appointment they were offered

      Local (CCG) average: 70%National average: 74%

    • 95% of respondents find the receptionists at this GP practice helpful

      Local (CCG) average: 90%National average: 89%

Where patient experience could improve

    • 58% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 68%National average: 68%

    • 61% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 66%National average: 65%

    • 73% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 76%National average: 78%

Comparisons to the local (CCG) or national average may not be statistically significant.
398

Surveys sent out

111

Surveys sent back

28%

Completion rate