Results from the 2020 survey

Saddleworth Medical Practice

Saddleworth Med Practice, Smithy Lane, Uppermill, Oldham, OL3 6AH

Where patient experience is best

    • 93% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 84%National average: 85%

    • 97% of respondents felt their needs were met during their last general practice appointment

      Local (CCG) average: 93%National average: 94%

    • 88% of respondents say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment

      Local (CCG) average: 86%National average: 88%

Where patient experience could improve

    • 15% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 60%National average: 65%

    • 26% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 57%National average: 63%

    • 36% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 57%National average: 65%

Comparisons to the local (CCG) or national average may not be statistically significant.
282

Surveys sent out

110

Surveys sent back

39%

Completion rate