Results from the 2019 survey

Saddleworth Medical Practice

Saddleworth Med Practice, Smithy Lane, Uppermill, Oldham, OL3 6AH

Where patient experience is best

    • 98% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 86%National average: 86%

    • 97% of respondents say the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment

      Local (CCG) average: 88%National average: 87%

    • 97% of respondents say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment

      Local (CCG) average: 88%National average: 89%

Where patient experience could improve

    • 34% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 68%National average: 68%

    • 40% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 66%National average: 65%

    • 45% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 66%National average: 67%

Comparisons to the local (CCG) or national average may not be statistically significant.
248

Surveys sent out

103

Surveys sent back

42%

Completion rate