Results from the 2019 survey

Kearsley Medical Centre

Jackson St, Kearsley, Bolton, BL4 8EP

Where patient experience is best

    • 83% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 71%National average: 67%

    • 88% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 78%National average: 78%

    • 93% of respondents describe their overall experience of this GP practice as good

      Local (CCG) average: 84%National average: 83%

Where patient experience could improve

    • 79% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 85%National average: 86%

    • 44% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 48%National average: 48%

    • 93% of respondents took the appointment they were offered

      Local (CCG) average: 95%National average: 94%

Comparisons to the local (CCG) or national average may not be statistically significant.
339

Surveys sent out

114

Surveys sent back

34%

Completion rate