Results from the 2019 survey

Darwen Healthlink

Darwen Health Centre, James Street West, Darwen, BB3 1PY

Where patient experience is best

    • 75% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 51%National average: 48%

    • 91% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 77%National average: 78%

    • 82% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 72%National average: 67%

Where patient experience could improve

    • This practice has scored higher than their CCG average in every question

Comparisons to the local (CCG) or national average may not be statistically significant.
343

Surveys sent out

118

Surveys sent back

34%

Completion rate