Results from the 2020 survey

Darwen Healthlink

Darwen Health Centre, James Street West, Darwen, BB3 1PY

Where patient experience is best

    • 89% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 70%National average: 65%

    • 84% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 69%National average: 60%

    • 85% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 72%National average: 65%

Where patient experience could improve

    • 72% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 76%National average: 77%

    • 82% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 86%National average: 85%

Comparisons to the local (CCG) or national average may not be statistically significant.
345

Surveys sent out

104

Surveys sent back

30%

Completion rate