Results from the 2020 survey

Dr Thm Mackenzie & Partners

Haslingden Health Centre, Manchester Rd,Haslingden, Rossendale, BB4 5SL

Where patient experience is best

    • 95% of respondents took the appointment they were offered

      Local (CCG) average: 93%National average: 93%

    • 89% of respondents say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment

      Local (CCG) average: 89%National average: 88%

    • 87% of respondents say the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment

      Local (CCG) average: 88%National average: 87%

Where patient experience could improve

    • 49% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 64%National average: 65%

    • 49% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 59%National average: 60%

    • 87% of respondents felt their needs were met during their last general practice appointment

      Local (CCG) average: 95%National average: 94%

Comparisons to the local (CCG) or national average may not be statistically significant.
278

Surveys sent out

100

Surveys sent back

36%

Completion rate