Results from the 2020 survey

Thursby Surgery

2 Browhead Road, Burnley, BB10 3BF

Where patient experience is best

    • 96% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 85%National average: 85%

    • 52% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 41%National average: 45%

    • 66% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 59%National average: 60%

Where patient experience could improve

    • 62% of respondents were satisfied with the type of appointment they were offered

      Local (CCG) average: 72%National average: 73%

    • 54% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 64%National average: 65%

    • 56% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 65%National average: 63%

Comparisons to the local (CCG) or national average may not be statistically significant.
319

Surveys sent out

99

Surveys sent back

31%

Completion rate