Results from the 2020 survey

Cleveleys Group Practice

The Health Centre, Kelso Avenue, Cleveleys, Blackpool, FY5 3LF

Where patient experience is best

    • 68% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 47%National average: 45%

    • 88% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 66%National average: 63%

    • 82% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 65%National average: 65%

Where patient experience could improve

    • 78% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 86%National average: 85%

    • 89% of respondents felt their needs were met during their last general practice appointment

      Local (CCG) average: 94%National average: 94%

    • 84% of respondents say the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment

      Local (CCG) average: 87%National average: 87%

Comparisons to the local (CCG) or national average may not be statistically significant.
293

Surveys sent out

111

Surveys sent back

38%

Completion rate