Results from the 2019 survey

Cleveleys Group Practice

The Health Centre, Kelso Avenue, Cleveleys, Blackpool, FY5 3LF

Where patient experience is best

    • 95% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 70%National average: 65%

    • 72% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 47%National average: 48%

    • 96% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 73%National average: 78%

Where patient experience could improve

    • This practice has scored higher than their CCG average in every question

Comparisons to the local (CCG) or national average may not be statistically significant.
260

Surveys sent out

105

Surveys sent back

40%

Completion rate