Results from the 2018 survey

Allport Medical Centre

Allport Medical Centre, Tree Tops Phcc, 43 Bridle Road, CH62 6EE

Where patient experience is best

    • 98% of respondents say the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment

      Local (CCG) average: 92%National average: 87%

    • 98% of respondents say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment

      Local (CCG) average: 93%National average: 89%

    • 95% of respondents describe their overall experience of this GP practice as good

      Local (CCG) average: 90%National average: 84%

Where patient experience could improve

    • 92% of respondents took the appointment they were offered

      Local (CCG) average: 95%National average: 94%

    • 68% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 71%National average: 66%

    • 89% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 90%National average: 87%

Comparisons to the local (CCG) or national average may not be statistically significant.
272

Surveys sent out

120

Surveys sent back

44%

Completion rate