Results from the 2019 survey

Allport Medical Centre

Tree Tops Phcc, 43 Bridle Road, CH62 6EE

Where patient experience is best

    • 71% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 52%National average: 48%

    • 100% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 91%National average: 86%

    • 90% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 82%National average: 78%

Where patient experience could improve

    • 93% of respondents took the appointment they were offered

      Local (CCG) average: 95%National average: 94%

Comparisons to the local (CCG) or national average may not be statistically significant.
260

Surveys sent out

113

Surveys sent back

43%

Completion rate