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Results from the 2017 survey

Cumberland House Surgery

58 Scarisbrick New Road, Southport, PR8 6PG

What this practice does best

    • 75% of respondents usually get to see or speak to their preferred GP

      Local (CCG) average: 62%National average: 56%

    • 74% of respondents find it easy to get through to this surgery by phone

      Local (CCG) average: 64%National average: 71%

    • 87% of respondents would recommend this surgery to someone new to the area

      Local (CCG) average: 80%National average: 77%

What this practice could improve

    • 81% of respondents find the receptionists at this surgery helpful

      Local (CCG) average: 89%National average: 87%

    • 78% of respondents were able to get an appointment to see or speak to someone the last time they tried

      Local (CCG) average: 85%National average: 84%

    • 86% of respondents say the last nurse they saw or spoke to was good at involving them in decisions about their care

      Local (CCG) average: 89%National average: 85%

Comparisons to the local (CCG) or national average may not be statistically significant.
252

Surveys sent out

109

Surveys sent back

43%

Completion rate