Results from the 2018 survey

Cumberland House Surgery

58 Scarisbrick New Road, Southport, PR8 6PG

Where patient experience is best

    • 78% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 63%National average: 62%

    • 84% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 69%National average: 70%

    • 86% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 74%National average: 69%

Where patient experience could improve

    • 78% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 83%National average: 79%

    • 91% of respondents say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment

      Local (CCG) average: 93%National average: 89%

    • 91% of respondents say the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment

      Local (CCG) average: 92%National average: 87%

Comparisons to the local (CCG) or national average may not be statistically significant.
276

Surveys sent out

121

Surveys sent back

44%

Completion rate