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Results from the 2017 survey

Kenneth Macrae Med Centre

32 Church Road, Rainford, St.Helens, WA11 8HJ

What this practice does best

    • 85% of respondents usually get to see or speak to their preferred GP

      Local (CCG) average: 55%National average: 56%

    • 92% of respondents find it easy to get through to this surgery by phone

      Local (CCG) average: 63%National average: 71%

    • 98% of respondents would recommend this surgery to someone new to the area

      Local (CCG) average: 77%National average: 77%

What this practice could improve

    • This practice has scored higher than their CCG average in every question

Comparisons to the local (CCG) or national average may not be statistically significant.
218

Surveys sent out

96

Surveys sent back

44%

Completion rate