Results from the 2018 survey

Kenneth Macrae Med Centre

Kenneth Macrae Med Centre, 32 Church Road, Rainford, St.Helens, WA11 8HJ

Where patient experience is best

    • 84% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 47%National average: 50%

    • 97% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 64%National average: 70%

    • 89% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 66%National average: 69%

Where patient experience could improve

    • This practice has scored higher than their CCG average in every question

Comparisons to the local (CCG) or national average may not be statistically significant.
265

Surveys sent out

137

Surveys sent back

52%

Completion rate