Results from the 2018 survey

Druids Heath Surgery

Druids Heath Surgery, 27 Pound Rd,Druids Heath, Birmingham, B14 5SB

Where patient experience is best

    • 84% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 60%National average: 70%

    • 80% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 63%National average: 66%

    • 62% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 46%National average: 50%

Where patient experience could improve

    • 72% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 78%National average: 79%

    • 92% of respondents took the appointment they were offered

      Local (CCG) average: 93%National average: 94%

Comparisons to the local (CCG) or national average may not be statistically significant.
422

Surveys sent out

107

Surveys sent back

25%

Completion rate