Results from the 2020 survey

Druids Heath Surgery

27 Pound Rd,Druids Heath, Birmingham, B14 5SB

Where patient experience is best

    • 77% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 58%National average: 65%

    • 75% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 59%National average: 63%

    • 72% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 59%National average: 65%

Where patient experience could improve

    • 84% of respondents say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment

      Local (CCG) average: 87%National average: 88%

    • 71% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 74%National average: 77%

    • 94% of respondents had confidence and trust in the healthcare professional they saw or spoke to during their last general practice appointment

      Local (CCG) average: 95%National average: 95%

Comparisons to the local (CCG) or national average may not be statistically significant.
486

Surveys sent out

94

Surveys sent back

19%

Completion rate