Results from the 2019 survey

Druids Heath Surgery

27 Pound Rd,Druids Heath, Birmingham, B14 5SB

Where patient experience is best

    • 78% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 57%National average: 62%

    • 67% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 58%National average: 68%

    • 70% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 61%National average: 67%

Where patient experience could improve

    • 69% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 84%National average: 86%

    • 84% of respondents had confidence and trust in the healthcare professional they saw or spoke to during their last general practice appointment

      Local (CCG) average: 94%National average: 95%

    • 76% of respondents say the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment

      Local (CCG) average: 85%National average: 87%

Comparisons to the local (CCG) or national average may not be statistically significant.
463

Surveys sent out

108

Surveys sent back

23%

Completion rate