Results from the 2020 survey

Park Medical Centre

Ball Haye Road, Leek, ST13 6QR

Where patient experience is best

    • 97% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 79%National average: 77%

    • 84% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 68%National average: 65%

    • 97% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 89%National average: 85%

Where patient experience could improve

    • 36% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 46%National average: 45%

    • 89% of respondents find the receptionists at this GP practice helpful

      Local (CCG) average: 91%National average: 89%

Comparisons to the local (CCG) or national average may not be statistically significant.
252

Surveys sent out

106

Surveys sent back

42%

Completion rate