Results from the 2020 survey

Marysville Medical Pract

Marysville Med Practice, Brook Street, Belle Vue, Shrewsbury, SY3 7QR

Where patient experience is best

    • 62% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 47%National average: 45%

    • 88% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 77%National average: 65%

    • 96% of respondents say the healthcare professional they saw or spoke to was good at giving them enough time during their last general practice appointment

      Local (CCG) average: 89%National average: 86%

Where patient experience could improve

    • 65% of respondents were satisfied with the type of appointment they were offered

      Local (CCG) average: 76%National average: 73%

    • 54% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 61%National average: 60%

    • 63% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 66%National average: 63%

Comparisons to the local (CCG) or national average may not be statistically significant.
256

Surveys sent out

104

Surveys sent back

41%

Completion rate