Results from the 2019 survey

Churchfields Surgery

Bhi Parkside, Stourbridge Rd,Bromsgrove, B61 0AZ

Where patient experience is best

    • 99% of respondents felt their needs were met during their last general practice appointment

      Local (CCG) average: 95%National average: 94%

    • 99% of respondents had confidence and trust in the healthcare professional they saw or spoke to during their last general practice appointment

      Local (CCG) average: 96%National average: 95%

    • 93% of respondents say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment

      Local (CCG) average: 91%National average: 89%

Where patient experience could improve

    • 17% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 46%National average: 48%

    • 61% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 72%National average: 68%

    • 57% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 65%National average: 65%

Comparisons to the local (CCG) or national average may not be statistically significant.
287

Surveys sent out

109

Surveys sent back

38%

Completion rate