Results from the 2020 survey

Churchfields Surgery

Bhi Parkside, Stourbridge Rd,Bromsgrove, B61 0AZ

Where patient experience is best

    • 93% of respondents say the healthcare professional they saw or spoke to was good at giving them enough time during their last general practice appointment

      Local (CCG) average: 90%National average: 86%

    • 94% of respondents say the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment

      Local (CCG) average: 90%National average: 87%

    • 95% of respondents say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment

      Local (CCG) average: 92%National average: 88%

Where patient experience could improve

    • 39% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 70%National average: 65%

    • 53% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 71%National average: 65%

    • 32% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 44%National average: 45%

Comparisons to the local (CCG) or national average may not be statistically significant.
309

Surveys sent out

112

Surveys sent back

36%

Completion rate