Results from the 2020 survey

Yorkleigh Surgery(Ct)

Yorkleigh Surgery, 93 St.Georges Road, Cheltenham, GL50 3ED

Where patient experience is best

    • 89% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 74%National average: 65%

    • 93% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 79%National average: 65%

    • 79% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 67%National average: 63%

Where patient experience could improve

    • 82% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 90%National average: 85%

    • 95% of respondents took the appointment they were offered

      Local (CCG) average: 96%National average: 93%

    • 96% of respondents had confidence and trust in the healthcare professional they saw or spoke to during their last general practice appointment

      Local (CCG) average: 97%National average: 95%

Comparisons to the local (CCG) or national average may not be statistically significant.
315

Surveys sent out

105

Surveys sent back

33%

Completion rate