Results from the 2019 survey

Yorkleigh Surgery(Ct)

Yorkleigh Surgery, 93 St.Georges Road, Cheltenham, GL50 3ED

Where patient experience is best

    • 82% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 69%National average: 65%

    • 91% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 80%National average: 68%

    • 87% of respondents were satisfied with the type of appointment they were offered

      Local (CCG) average: 79%National average: 74%

Where patient experience could improve

    • 53% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 55%National average: 48%

    • 89% of respondents say the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment

      Local (CCG) average: 90%National average: 87%

Comparisons to the local (CCG) or national average may not be statistically significant.
271

Surveys sent out

101

Surveys sent back

37%

Completion rate