Results from the 2020 survey

New Valley Practice

Newcombes, Crediton, Devon, EX17 2AR

Where patient experience is best

    • 90% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 72%National average: 65%

    • 74% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 66%National average: 60%

    • 97% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 89%National average: 85%

Where patient experience could improve

    • 93% of respondents were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment

      Local (CCG) average: 95%National average: 93%

Comparisons to the local (CCG) or national average may not be statistically significant.
250

Surveys sent out

123

Surveys sent back

49%

Completion rate