Results from the 2019 survey

Compass House Medical Centres

Compass House Medical Ctr, King Street, Brixham, TQ5 9TF

Where patient experience is best

    • 87% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 74%National average: 67%

    • 91% of respondents were satisfied with the type of appointment they were offered

      Local (CCG) average: 81%National average: 74%

    • 91% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 82%National average: 78%

Where patient experience could improve

    • 39% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 57%National average: 48%

    • 68% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 77%National average: 68%

    • 84% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 90%National average: 86%

Comparisons to the local (CCG) or national average may not be statistically significant.
246

Surveys sent out

121

Surveys sent back

49%

Completion rate