Results from the 2019 survey

The Rycote Practice

East Street, Thame, OX9 3JZ

Where patient experience is best

    • 81% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 71%National average: 62%

    • 67% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 58%National average: 48%

    • 84% of respondents were satisfied with the type of appointment they were offered

      Local (CCG) average: 77%National average: 74%

Where patient experience could improve

    • 76% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 81%National average: 68%

    • 96% of respondents had confidence and trust in the healthcare professional they saw or spoke to during their last general practice appointment

      Local (CCG) average: 98%National average: 95%

    • 95% of respondents felt their needs were met during their last general practice appointment

      Local (CCG) average: 96%National average: 94%

Comparisons to the local (CCG) or national average may not be statistically significant.
246

Surveys sent out

123

Surveys sent back

50%

Completion rate