Results from the 2019 survey

St. Bartholomews Medical Centre

St.Bartholomews Med.Ctr., Manzil Way, Cowley Road, OX4 1XB

Where patient experience is best

    • 91% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 81%National average: 68%

    • 89% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 85%National average: 78%

    • 69% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 67%National average: 65%

Where patient experience could improve

    • 49% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 58%National average: 48%

    • 77% of respondents describe their overall experience of this GP practice as good

      Local (CCG) average: 86%National average: 83%

    • 82% of respondents say the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment

      Local (CCG) average: 90%National average: 87%

Comparisons to the local (CCG) or national average may not be statistically significant.
459

Surveys sent out

60

Surveys sent back

13%

Completion rate