Results from the 2020 survey

Edlesborough Surgery

11 Cow Lane,Edlesborough, Dunstable, LU6 2HT

Where patient experience is best

    • 88% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 65%National average: 65%

    • 78% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 65%National average: 65%

    • 67% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 55%National average: 60%

Where patient experience could improve

    • 83% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 86%National average: 85%

    • 76% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 78%National average: 77%

Comparisons to the local (CCG) or national average may not be statistically significant.
255

Surveys sent out

127

Surveys sent back

50%

Completion rate