Results from the 2020 survey

The Hall Practice

Calcot Med Ctr,Hampden Rd, Chalfont St.Peter, SL9 9SA

Where patient experience is best

    • 69% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 55%National average: 60%

    • 72% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 60%National average: 63%

    • 56% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 45%National average: 45%

Where patient experience could improve

    • 85% of respondents find the receptionists at this GP practice helpful

      Local (CCG) average: 87%National average: 89%

    • 63% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 65%National average: 65%

Comparisons to the local (CCG) or national average may not be statistically significant.
293

Surveys sent out

109

Surveys sent back

37%

Completion rate