Results from the 2019 survey

Salisbury Medical Practice

Fisherton House, Fountain Way, Salisbury, SP2 7FD

Where patient experience is best

    • 73% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 65%National average: 62%

    • 98% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 90%National average: 86%

    • 91% of respondents describe their overall experience of this GP practice as good

      Local (CCG) average: 86%National average: 83%

Where patient experience could improve

    • 44% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 54%National average: 48%

    • 64% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 68%National average: 65%

    • 79% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 84%National average: 78%

Comparisons to the local (CCG) or national average may not be statistically significant.
256

Surveys sent out

103

Surveys sent back

40%

Completion rate