Results from the 2020 survey

Salisbury Medical Practice

Fisherton House, Fountain Way, Salisbury, SP2 7FD

Where patient experience is best

    • 83% of respondents were satisfied with the type of appointment they were offered

      Local (CCG) average: 76%National average: 73%

    • 78% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 72%National average: 65%

    • 86% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 83%National average: 77%

Where patient experience could improve

    • 33% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 50%National average: 45%

    • 89% of respondents were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment

      Local (CCG) average: 95%National average: 93%

    • 84% of respondents say the healthcare professional they saw or spoke to was good at giving them enough time during their last general practice appointment

      Local (CCG) average: 89%National average: 86%

Comparisons to the local (CCG) or national average may not be statistically significant.
293

Surveys sent out

133

Surveys sent back

45%

Completion rate