Results from the 2020 survey

Gillingham Medical Practice

Gillingham Med Practice, The Barn Surgery, Newbury, Gillingham, SP8 4XS

Where patient experience is best

    • 65% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 57%National average: 45%

    • 76% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 69%National average: 63%

    • 98% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 91%National average: 85%

Where patient experience could improve

    • 80% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 83%National average: 77%

    • 65% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 67%National average: 60%

Comparisons to the local (CCG) or national average may not be statistically significant.
259

Surveys sent out

129

Surveys sent back

50%

Completion rate