Results from the 2020 survey

Atrium Health Centre

7 Weymouth Avenue, Dorchester, DT1 1QR

Where patient experience is best

    • 97% of respondents were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment

      Local (CCG) average: 95%National average: 93%

    • 98% of respondents had confidence and trust in the healthcare professional they saw or spoke to during their last general practice appointment

      Local (CCG) average: 96%National average: 95%

    • 91% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 91%National average: 85%

Where patient experience could improve

    • 52% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 79%National average: 65%

    • 56% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 74%National average: 65%

    • 51% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 69%National average: 63%

Comparisons to the local (CCG) or national average may not be statistically significant.
246

Surveys sent out

122

Surveys sent back

50%

Completion rate