Results from the 2020 survey

James Fisher Medical Centre

James Fisher Medical Ctr, 4 Tolpuddle Gardens, Muscliffe, BH9 3LQ

Where patient experience is best

    • 86% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 79%National average: 65%

    • 87% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 83%National average: 77%

    • 99% of respondents were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment

      Local (CCG) average: 95%National average: 93%

Where patient experience could improve

    • 64% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 69%National average: 63%

    • 76% of respondents were satisfied with the type of appointment they were offered

      Local (CCG) average: 79%National average: 73%

    • 55% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 57%National average: 45%

Comparisons to the local (CCG) or national average may not be statistically significant.
253

Surveys sent out

112

Surveys sent back

44%

Completion rate