Results from the 2019 survey

Moatfield Surgery

St.Michael’S Road, East Grinstead, RH19 3GW

Where patient experience is best

    • 100% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 91%National average: 86%

    • 97% of respondents find the receptionists at this GP practice helpful

      Local (CCG) average: 92%National average: 89%

    • 99% of respondents took the appointment they were offered

      Local (CCG) average: 97%National average: 94%

Where patient experience could improve

    • 25% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 57%National average: 48%

    • 47% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 64%National average: 62%

    • 58% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 73%National average: 67%

Comparisons to the local (CCG) or national average may not be statistically significant.
271

Surveys sent out

115

Surveys sent back

42%

Completion rate