Results from the 2018 survey

St.Lawrence Surgery

79 St.Lawrence Avenue, Worthing, BN14 7JL

Where patient experience is best

    • 96% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 89%National average: 87%

    • 91% of respondents describe their overall experience of this GP practice as good

      Local (CCG) average: 86%National average: 84%

    • 100% of respondents were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment

      Local (CCG) average: 95%National average: 93%

Where patient experience could improve

    • 33% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 47%National average: 50%

    • 53% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 58%National average: 62%

Comparisons to the local (CCG) or national average may not be statistically significant.
233

Surveys sent out

115

Surveys sent back

49%

Completion rate