Results from the 2020 survey

St. Lawrence Surgery

The St.Lawrence Surgery, 79 St.Lawrence Avenue, Worthing, BN14 7JL

Where patient experience is best

    • 90% of respondents were satisfied with the type of appointment they were offered

      Local (CCG) average: 76%National average: 73%

    • 79% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 68%National average: 65%

    • 98% of respondents say the healthcare professional they saw or spoke to was good at giving them enough time during their last general practice appointment

      Local (CCG) average: 88%National average: 86%

Where patient experience could improve

    • 27% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 44%National average: 45%

    • 77% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 80%National average: 77%

Comparisons to the local (CCG) or national average may not be statistically significant.
249

Surveys sent out

125

Surveys sent back

50%

Completion rate