Results from the 2019 survey

St. Lawrence Surgery

The St.Lawrence Surgery, 79 St.Lawrence Avenue, Worthing, BN14 7JL

Where patient experience is best

    • 75% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 69%National average: 67%

    • 96% of respondents were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment

      Local (CCG) average: 95%National average: 93%

    • 96% of respondents felt their needs were met during their last general practice appointment

      Local (CCG) average: 95%National average: 94%

Where patient experience could improve

    • 25% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 45%National average: 48%

    • 89% of respondents took the appointment they were offered

      Local (CCG) average: 95%National average: 94%

    • 77% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 82%National average: 78%

Comparisons to the local (CCG) or national average may not be statistically significant.
246

Surveys sent out

117

Surveys sent back

48%

Completion rate