Results from the 2019 survey

Cranleigh Medical Practice

Cranleigh Medical Pract, 18 High Steeet, Cranleigh, GU6 8AE

Where patient experience is best

    • 88% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 81%National average: 68%

    • 95% of respondents describe their overall experience of this GP practice as good

      Local (CCG) average: 88%National average: 83%

    • 60% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 55%National average: 48%

Where patient experience could improve

    • 64% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 70%National average: 62%

    • 91% of respondents were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment

      Local (CCG) average: 96%National average: 93%

    • 71% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 75%National average: 67%

Comparisons to the local (CCG) or national average may not be statistically significant.
263

Surveys sent out

124

Surveys sent back

47%

Completion rate