Results from the 2020 survey

Cranleigh Medical Practice

Cranleigh Medical Pract, 18 High Steeet, Cranleigh, GU6 8AE

Where patient experience is best

    • 81% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 68%National average: 65%

    • 80% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 67%National average: 65%

    • 88% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 82%National average: 77%

Where patient experience could improve

    • 45% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 47%National average: 45%

    • 94% of respondents felt their needs were met during their last general practice appointment

      Local (CCG) average: 96%National average: 94%

Comparisons to the local (CCG) or national average may not be statistically significant.
249

Surveys sent out

112

Surveys sent back

45%

Completion rate