Results from the 2019 survey

Caterham Valley Med.Pract

Eothen House,Eothen Close, Caterham, CR3 6JU

Where patient experience is best

    • 98% of respondents find the receptionists at this GP practice helpful

      Local (CCG) average: 93%National average: 89%

    • 78% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 73%National average: 68%

    • 100% of respondents were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment

      Local (CCG) average: 95%National average: 93%

Where patient experience could improve

    • 52% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 64%National average: 62%

    • 39% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 48%National average: 48%

    • 72% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 80%National average: 78%

Comparisons to the local (CCG) or national average may not be statistically significant.
277

Surveys sent out

104

Surveys sent back

38%

Completion rate