Results from the 2020 survey

Caterham Valley Med.Pract

Eothen House,Eothen Close, Caterham, CR3 6JU

Where patient experience is best

    • 71% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 64%National average: 63%

    • 72% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 67%National average: 65%

    • 92% of respondents say the healthcare professional they saw or spoke to was good at giving them enough time during their last general practice appointment

      Local (CCG) average: 88%National average: 86%

Where patient experience could improve

    • 64% of respondents were satisfied with the type of appointment they were offered

      Local (CCG) average: 75%National average: 73%

    • 37% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 47%National average: 45%

    • 73% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 82%National average: 77%

Comparisons to the local (CCG) or national average may not be statistically significant.
309

Surveys sent out

126

Surveys sent back

41%

Completion rate