Results from the 2020 survey

Park House Surgery

6 Park Street, Bagshot, GU19 5AQ

Where patient experience is best

    • 88% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 71%National average: 65%

    • 74% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 65%National average: 63%

    • 93% of respondents describe their overall experience of this GP practice as good

      Local (CCG) average: 86%National average: 82%

Where patient experience could improve

    • 87% of respondents say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment

      Local (CCG) average: 91%National average: 88%

    • 93% of respondents took the appointment they were offered

      Local (CCG) average: 95%National average: 93%

    • 85% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 87%National average: 77%

Comparisons to the local (CCG) or national average may not be statistically significant.
292

Surveys sent out

115

Surveys sent back

39%

Completion rate