Results from the 2020 survey

Guildowns Group Practice

The Oaks, Applegarth Av, Guildford, GU2 8LZ

Where patient experience is best

    • 75% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 61%National average: 60%

    • 88% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 82%National average: 77%

    • 93% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 88%National average: 85%

Where patient experience could improve

    • 76% of respondents describe their overall experience of this GP practice as good

      Local (CCG) average: 85%National average: 82%

    • 87% of respondents say the healthcare professional they saw or spoke to was good at giving them enough time during their last general practice appointment

      Local (CCG) average: 88%National average: 86%

Comparisons to the local (CCG) or national average may not be statistically significant.
465

Surveys sent out

109

Surveys sent back

23%

Completion rate