Results from the 2020 survey

The Nunhead Surgery

58 Nunhead Grove, Nunhead, SE15 3LY

Where patient experience is best

    • 90% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 64%National average: 65%

    • 84% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 63%National average: 65%

    • 90% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 73%National average: 77%

Where patient experience could improve

    • This practice has scored higher than their CCG average in every question

Comparisons to the local (CCG) or national average may not be statistically significant.
425

Surveys sent out

127

Surveys sent back

30%

Completion rate