Results from the 2019 survey

Sternhall Lane Surgery

12 Sternhall Lane, Peckham, SE15 4NT

Where patient experience is best

    • 88% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 69%National average: 68%

    • 97% of respondents find the receptionists at this GP practice helpful

      Local (CCG) average: 89%National average: 89%

    • 76% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 72%National average: 78%

Where patient experience could improve

    • 19% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 43%National average: 48%

    • 63% of respondents describe their overall experience of this GP practice as good

      Local (CCG) average: 79%National average: 83%

    • 70% of respondents say the healthcare professional they saw or spoke to was good at giving them enough time during their last general practice appointment

      Local (CCG) average: 83%National average: 87%

Comparisons to the local (CCG) or national average may not be statistically significant.
464

Surveys sent out

87

Surveys sent back

19%

Completion rate