Results from the 2019 survey

The Vauxhall Surgery

8 Jonathan Street, , Kennington, SE11 5NH

Where patient experience is best

    • 65% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 48%National average: 48%

    • 84% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 70%National average: 62%

    • 82% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 70%National average: 67%

Where patient experience could improve

    • 67% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 76%National average: 78%

    • 90% of respondents were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment

      Local (CCG) average: 93%National average: 93%

    • 92% of respondents felt their needs were met during their last general practice appointment

      Local (CCG) average: 94%National average: 94%

Comparisons to the local (CCG) or national average may not be statistically significant.
460

Surveys sent out

102

Surveys sent back

22%

Completion rate