Results from the 2020 survey

The Vauxhall Surgery

8 Jonathan Street, Kennington, SE11 5NH

Where patient experience is best

    • 90% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 64%National average: 65%

    • 88% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 63%National average: 60%

    • 84% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 60%National average: 63%

Where patient experience could improve

    • 68% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 73%National average: 77%

    • 90% of respondents took the appointment they were offered

      Local (CCG) average: 92%National average: 93%

Comparisons to the local (CCG) or national average may not be statistically significant.
473

Surveys sent out

93

Surveys sent back

20%

Completion rate