Results from the 2018 survey

Hilly Fields Medical Centre

172 Adelaide Avenue, Brockley, SE4 1JN

Where patient experience is best

    • 92% of respondents find the receptionists at this GP practice helpful

      Local (CCG) average: 88%National average: 90%

    • 85% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 84%National average: 87%

    • 92% of respondents felt their needs were met during their last general practice appointment

      Local (CCG) average: 94%National average: 95%

Where patient experience could improve

    • 41% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 63%National average: 70%

    • 22% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 43%National average: 50%

    • 47% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 65%National average: 69%

Comparisons to the local (CCG) or national average may not be statistically significant.
337

Surveys sent out

95

Surveys sent back

28%

Completion rate