Results from the 2019 survey

Hilly Fields Medical Centre

Hilly Fields Medical Ctr., 172 Adelaide Avenue, Brockley, SE4 1JN

Where patient experience is best

    • 71% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 71%National average: 78%

    • 87% of respondents took the appointment they were offered

      Local (CCG) average: 92%National average: 94%

    • 82% of respondents find the receptionists at this GP practice helpful

      Local (CCG) average: 87%National average: 89%

Where patient experience could improve

    • 39% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 61%National average: 68%

    • 40% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 60%National average: 65%

    • 44% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 64%National average: 62%

Comparisons to the local (CCG) or national average may not be statistically significant.
416

Surveys sent out

122

Surveys sent back

29%

Completion rate