Results from the 2020 survey

Hurley And Riverside Practices

Ebenezer House, Kennington Lane, SE11 4HJ

Where patient experience is best

    • 79% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 73%National average: 77%

    • 97% of respondents were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment

      Local (CCG) average: 92%National average: 93%

    • 96% of respondents had confidence and trust in the healthcare professional they saw or spoke to during their last general practice appointment

      Local (CCG) average: 94%National average: 95%

Where patient experience could improve

    • 46% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 63%National average: 65%

    • 69% of respondents say the healthcare professional they saw or spoke to was good at giving them enough time during their last general practice appointment

      Local (CCG) average: 83%National average: 86%

    • 51% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 64%National average: 65%

Comparisons to the local (CCG) or national average may not be statistically significant.
488

Surveys sent out

81

Surveys sent back

17%

Completion rate