Results from the 2019 survey

The Brockley Road Surgery

465-467 Brockley Road, Brockley, SE4 2PJ

Where patient experience is best

    • 86% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 82%National average: 86%

    • 99% of respondents had confidence and trust in the healthcare professional they saw or spoke to during their last general practice appointment

      Local (CCG) average: 94%National average: 95%

    • 90% of respondents find the receptionists at this GP practice helpful

      Local (CCG) average: 87%National average: 89%

Where patient experience could improve

    • 39% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 61%National average: 68%

    • 49% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 62%National average: 67%

    • 50% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 60%National average: 65%

Comparisons to the local (CCG) or national average may not be statistically significant.
459

Surveys sent out

121

Surveys sent back

26%

Completion rate