Results from the 2020 survey

Lee Road Surgery

The Surgery, 20 Lee Road, Blackheath, East Lewisham, SE3 9RT

Where patient experience is best

    • 96% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 64%National average: 65%

    • 67% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 42%National average: 45%

    • 81% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 63%National average: 65%

Where patient experience could improve

    • 86% of respondents find the receptionists at this GP practice helpful

      Local (CCG) average: 88%National average: 89%

Comparisons to the local (CCG) or national average may not be statistically significant.
336

Surveys sent out

104

Surveys sent back

31%

Completion rate