Results from the 2019 survey

Hadlow Medical Centre

Hadlow Med Ctr,Hadlow, Old School,School Lane, Hadlow, TN11 0ET

Where patient experience is best

    • 97% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 80%National average: 78%

    • 90% of respondents were satisfied with the type of appointment they were offered

      Local (CCG) average: 78%National average: 74%

    • 98% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 90%National average: 86%

Where patient experience could improve

    • 57% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 63%National average: 62%

    • 58% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 63%National average: 48%

    • 94% of respondents were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment

      Local (CCG) average: 95%National average: 93%

Comparisons to the local (CCG) or national average may not be statistically significant.
256

Surveys sent out

117

Surveys sent back

46%

Completion rate