Results from the 2018 survey

Old Parsonage Surgery

Old Parsonage Surgery, Balcombes Hill, Goudhurst, TN17 1AN

Where patient experience is best

    • 99% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 65%National average: 50%

    • 92% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 68%National average: 66%

    • 99% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 75%National average: 70%

Where patient experience could improve

    • 82% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 83%National average: 79%

Comparisons to the local (CCG) or national average may not be statistically significant.
225

Surveys sent out

108

Surveys sent back

48%

Completion rate