Results from the 2020 survey

Yalding

Yalding Surgery, Burgess Bank,Benover Road, Maidstone, ME18 6ES

Where patient experience is best

    • 83% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 57%National average: 65%

    • 78% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 59%National average: 63%

    • 79% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 60%National average: 65%

Where patient experience could improve

    • This practice has scored higher than their CCG average in every question

Comparisons to the local (CCG) or national average may not be statistically significant.
284

Surveys sent out

132

Surveys sent back

46%

Completion rate