Results from the 2020 survey

St Andrews Medical Centre

Pinewood Gardens, Southborough, Tunbridge Wells, TN4 0LZ

Where patient experience is best

    • 92% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 84%National average: 85%

    • 89% of respondents say the healthcare professional they saw or spoke to was good at giving them enough time during their last general practice appointment

      Local (CCG) average: 84%National average: 86%

    • 89% of respondents say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment

      Local (CCG) average: 86%National average: 88%

Where patient experience could improve

    • 26% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 49%National average: 45%

    • 41% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 57%National average: 65%

    • 64% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 76%National average: 77%

Comparisons to the local (CCG) or national average may not be statistically significant.
259

Surveys sent out

105

Surveys sent back

41%

Completion rate