Results from the 2020 survey

Otford Medical Practice

Leonard Avenue, Otford, Nr.Sevenoaks, TN14 5RB

Where patient experience is best

    • 81% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 76%National average: 77%

    • 54% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 49%National average: 45%

    • 95% of respondents felt their needs were met during their last general practice appointment

      Local (CCG) average: 93%National average: 94%

Where patient experience could improve

    • 27% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 57%National average: 65%

    • 41% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 59%National average: 63%

    • 39% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 55%National average: 60%

Comparisons to the local (CCG) or national average may not be statistically significant.
249

Surveys sent out

120

Surveys sent back

48%

Completion rate