Results from the 2020 survey

Westerham Practice

Winterton Surgery, Market Square, Westerham, Sevenoaks, TN16 1RB

Where patient experience is best

    • 72% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 57%National average: 65%

    • 70% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 60%National average: 65%

    • 92% of respondents say the healthcare professional they saw or spoke to was good at giving them enough time during their last general practice appointment

      Local (CCG) average: 84%National average: 86%

Where patient experience could improve

    • 73% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 76%National average: 77%

    • 91% of respondents were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment

      Local (CCG) average: 93%National average: 93%

Comparisons to the local (CCG) or national average may not be statistically significant.
249

Surveys sent out

123

Surveys sent back

49%

Completion rate