Results from the 2019 survey

Westerham Practice

Winterton Surgery, Market Square, Westerham, Sevenoaks, TN16 1RB

Where patient experience is best

    • 74% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 65%National average: 65%

    • 98% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 90%National average: 86%

    • 85% of respondents were satisfied with the type of appointment they were offered

      Local (CCG) average: 78%National average: 74%

Where patient experience could improve

    • 51% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 63%National average: 48%

    • 57% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 63%National average: 62%

    • 86% of respondents find the receptionists at this GP practice helpful

      Local (CCG) average: 91%National average: 89%

Comparisons to the local (CCG) or national average may not be statistically significant.
245

Surveys sent out

125

Surveys sent back

51%

Completion rate