Results from the 2017 survey

Seaside Medical Centre

18 Sheen Road, Eastbourne, BN22 8DR

What this practice does best

    • 87% of respondents find it easy to get through to this surgery by phone

      Local (CCG) average: 70%National average: 71%

    • 90% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 77%National average: 73%

    • 79% of respondents usually get to see or speak to their preferred GP

      Local (CCG) average: 68%National average: 56%

What this practice could improve

    • 88% of respondents say the last nurse they saw or spoke to was good at giving them enough time

      Local (CCG) average: 95%National average: 92%

    • 88% of respondents say the last nurse they saw or spoke to was good at explaining tests and treatments

      Local (CCG) average: 93%National average: 90%

    • 89% of respondents say the last nurse they saw or spoke to was good at treating them with care and concern

      Local (CCG) average: 95%National average: 91%

Comparisons to the local (CCG) or national average may not be statistically significant.
252

Surveys sent out

110

Surveys sent back

44%

Completion rate