Results from the 2019 survey

Seaside Medical Centre

18 Sheen Road, Eastbourne, BN22 8DR

Where patient experience is best

    • 76% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 60%National average: 48%

    • 99% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 83%National average: 78%

    • 78% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 70%National average: 65%

Where patient experience could improve

    • 93% of respondents felt their needs were met during their last general practice appointment

      Local (CCG) average: 96%National average: 94%

    • 93% of respondents took the appointment they were offered

      Local (CCG) average: 96%National average: 94%

    • 90% of respondents say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment

      Local (CCG) average: 92%National average: 89%

Comparisons to the local (CCG) or national average may not be statistically significant.
312

Surveys sent out

121

Surveys sent back

39%

Completion rate